MBA Operations Management - Case Study Guides - 07: PROCESS ANALYSIS AT ARNOLD PALMER HOSPITAL

PROCESS ANALYSIS AT ARNOLD PALMER HOSPITAL

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A 7-minute video filmed specifically for this text and case is
available in MyOMLab.
1. As Diane’s new assistant, you need to flowchart this process.
Explain how the process might be improved once you have
completed the chart.
Managers (and students) have a variety of options at their
disposal for preparing flowcharts. These include:
 Traditional flowcharts, which show a process with annotated
boxes and interconnected lines. (See the Harley-Davidson
flowchart in the Global Company Profile that opens Chapter
7 in the text.)
 Value stream mapping, similar to traditional flowcharting
but adds customers and suppliers (Figure 7.6 in text).
 Time-function mapping, a flow diagram with time added
on the horizontal axis (Figure 7.4 in text).
 Process charts, which use symbols to map the flow of
people or materials (Figure 7.5 in text).
 Service blueprinting, which focuses on the customer and
interaction with the customer (Figure 7.7 in text).
The chart on the next page is a version of a traditional flow chart
for the flow of maternity patients.
LO 7.3: Use the tools of process analysis
AACSB: Analytical thinking

 

2. If the mother is scheduled for a Caesarean-section birth
(i.e., the baby is removed from the womb surgically), how would
this flowchart change?
See Step 7 of the flowchart for Question 1, on next page.
LO 7.3: Use the tools of process analysis
AACSB: Application of knowledge
3. If all mothers were electronically (or manually) preregistered,
how would the flowchart change? Redraw the chart to show
your changes.
Dispense with Step 2b.
LO 7.3: Use the tools of process analysis
AACSB: Analytical thinking
4. Describe in detail a process that the hospital could analyze
besides the one mentioned in this case.
Many options are available to the student, including the hundreds
of processes charted by hospital staff such as: forms needed under
various situations, vacated room turnaround, admissions, inventory, delivery of foodservice, and information requirements (for the
patient and information from the patient). See the “Maternal and
Newborn Required Information...” figure below for an example of
how to document information requirements.
LO 7.3: Use the tools of process analysis
AACSB: Analytical thinking

 

 

 

 

 

 

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Operations Management: Sustainability and Supply Chain Management, 12th Edition (Free Ebooks Download)
Jay Heizer, Texas Lutheran University
Barry Render, Graduate School of Business, Rollins College
Chuck Munson, Carson College of Business, Washington State University

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